Privacy Policy

The Bill's Clockworks Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using the web site.

Contact Information

To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us: e-mail: [email protected]

Surface mailing address:
Bill's Clockworks
8 W. Columbia Street, Flora, IN 46929
Phone: (574) 967-4709
Toll Free Phone: 1-888-742-5625

What Information Do We Collect?

When visiting the Bill's Clockworks web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and web site use information gathered on a collective basis as you and others browse our web site.

Personal Information You Choose to Provide

Using Our Shopping Cart to Make a Purchase or Payment

The shopping cart collects the information necessary to fulfill your order. If your item is to be drop shipped, your name and address are given to the vendor. Otherwise, your information is not shared with anyone. The shopping cart will place a "cookie" (see explanation below, "What Are Cookies?") in your browser so that it can keep track of your items. The shopping cart uses a secure server system to protect your information.

Information Saved

Bill’s Clockworks saves the name, address, phone number and e-mail address you give when you place an order. If you wish to update this information, please send an e-mail to [email protected] or write to us at the address below.

E-mail Information

If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. Your e-mail address will be used only to correspond with you. It is not given out to anyone.

Web Site Use Information

Similar to other commercial web sites, our web site utilizes web server logs to collect information about how our web site is used. Information gathered through web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site. We may also use small pieces of code called "web beacons" or "clear gifs" to determine which advertisements and promotions users have seen and how users responded to them.

How Do We Use the Information That You Provide to Us?

The personal information gathered by the Shopping cart is used to fulfill your order, and may be used to send a customer satisfaction survey. Web site use information may be used to study user browsing patterns in order to improve the web site's usability.


Bill’s Clockworks does not send unsolicited e-mails such as promotional offers.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

The shopping cart uses a cookie to keep track of items you place in your cart. Cookies do not allow us to gather any personal information about you.

How Do We Protect Your Information?

Secure Information Transmissions

E-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by e-mail. The information you may enter on our shopping cart will be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

Credit Card Information

We do not store your credit card number. It is securely passed to our bank for processing and deleted immediately thereafter. Paper copies of credit card numbers are shredded after the sale is complete, only the last four digits of the number may be retained.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by e-mailing or by calling 1-888-742-5625.

Certain Disclosures

We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by web sites linked to or from our web site nor the information or content contained therein. Often links to other web sites are provided solely as pointers to information on topics that may be useful to the users of our web site. Please remember that when you use a link to go from our web site to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites which have a link on our web site, is subject to that web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Customer Surveys

At the end of the shopping cart "Checkout" process, you may have the opportunity to fill out a BizRate customer satisfaction survey. This will ask for your e-mail address, which will be used to send you an e-mail about finishing the survey after you order has been fulfilled. The survey is voluntary.

From time to time, Bill's Clockworks may conduct customer satisfaction surveys concerning our clock repair and sales, in order to improve our service. We welcome member feedback, always, but the contact information requested in the surveys is optional.

Bill’s Clockworks takes customer privacy very seriously. If you feel that we have not adhered to our privacy policy, please e-mail us at [email protected], call us at 1-888-742-5625 or write to us at the address below. We will address your concern immediately.