If your new clock (purchased from Bill's Clockworks) is not operating properly, please e-mail us or phone us a 1-888-742-5625 and tell us the problem, and we may be able to help you adjust the clock. Most problems with a new clock relate to adjusting the beat and the chimes and need to be adjusted by the owner.

Most of our clocks carry a two or three year warranty. A few clocks carry a one year warranty. The description of each clock gives the length of its warranty.

North Coast Imports Two year warranty

(Bill's Clockworks note: This is a typical North Coast Imports warranty - see the paperwork with your clock if you need service.)

Thank you for purchasing a clock selected for and guaranteed in North America by North Coast Imports, Inc.

For fifty years, North Coast Imports has offered a select array of clocks that are not only treasures to behold, they are heirlooms to be shared from one generation to the next.

North Coast Imports warranties its clocks for a period of two years from the date of consumer purchase, provided the clock has been setup and maintained following the directions furnished with the clock.

The warranty does not cover setup costs (including hammer and hand adjustment or time regulation as described in the instruction manual), lubrication, broken suspension springs, unauthorized repairs, clocks not purchased from an authorized North Coast Imports dealer, or clocks that have been shipped improperly. This warranty does not apply to damage to the clock due to negligence, modification (such as switching weights, pendulums, or dial) or to other causes unrelated to defective material or workmanship. For proper operation and continued enjoyment of your clock, please follow the installation and care recommendations found with your instructions. If you have any problem that is not covered in your manual, please call or e-mail your dealer from whom you bought the clock.

Wood products may have slight variances in color due to wood grain and natural characteristics of wood material. Shrinkage and expansion of wood solids and veneers may occur with changes in temperature, humidity and altitude. These are normal characteristics of wood products and are not covered under warranty.

Consistency in room temperature and humidity is recommended; avoid exposing the clock to extreme changes in temperature, which may cause fractures in the finish, joints or veneers. Clocks exposed to extreme conditions (very dry or dusty, very humid, or ocean front) will require more frequent service to the mechanism.

Procedure to follow when there is a defect or problem:

  1. Locate and note the model number of the clock which is located on the outside end of the box.
  2. Locate the receipt or proof of purchase with date.
  3. Contact the Authorized North Coast Imports Dealer from whom you purchased the clock, provide the model number and nature of the problem. If you have moved since purchasing the clock, or if the clock was purchased from a mail order company, shipping costs are not covered under the warranty.
  4. All requests for service, parts or returns must be presented to North Coast Imports, Inc. by an Authorized North Coast Imports Dealer.
  5. If you need and have been approved to sent the clock back to North Coast Imports the clock must be received packed exactly as it was shipped out. All wall and mantel clocks need to be double-boxed with at least one inch of packing in every direction. The weights and pendulum must be removed from the clock and secured away from the case. The weights and pendulum should never be directly touching the clock case during shipping, and in most cases can be left out and kept for use with the replacement. A kit for proper packaging can be purchased as a price that includes shipping costs. Call for more information.

Freight Damage:

Products are picked up at North Coast Imports, Inc. and signed for in good condition by the freight carrier. Damage caused by the carrier in transit between North Coast Imports, Inc. and the dealer/consumer is not covered by the warranty. Freight damaged products must be inspected by the carrier within 15 days of delivery by the carrier. In the event of freight damage or loss, a claim is to be filed by the consignee (person receiving the clock) with the freight carrier.

All expressed and implied warranties, including implied warranties of merchantability and fitness for purpose, are limited to the time periods set forth above.