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Hermle Clock Return Policy

Exchanges

You may return a clock for credit toward another clock within 15 days of receipt. If the clock is a gift, the recipient may exchange it within 15 days of receiving it (but no more than 3 months after the original purchase date). There will be no charge for the exchange if we ship the replacement by UPS ground. Follow our return instructions below.

Refunds

You may return a clock for a refund within 15 days of purchase. We will issue a credit to the credit card used to purchase the clock, less our actual shipping costs or the amount charged for expedited shipping. Follow our return instructions below.

Return Instructions

Please e-mail us or call our toll-free number 1-888-742-5625 to authorize a return or exchange.

Any clock sent back to Bill's Clockworks must be in unused condition and in the original packing with all paperwork. Remove any batteries. DO NOT write on the box - use an address label over the original label. The customer is responsible for shipping and insurance to Bill's Clockworks.

Damaged Goods

Our clocks are fully guaranteed. If an item is received damaged, call us at 1-888-742-5625 or e-mail us to arrange for a replacement.

(Updated 11-9-04).

Warranty

Hermle Black Forest Clocks warrant their clocks for two years from the date of sale. A copy of your purchase receipt must be used to show date of purchase. Clocks must be returned to Hermle Black Forest Clocks in Virginia for warranty service.

If your new clock (purchased from Bill's Clockworks) is not operating properly, e-mail us at or phone us a 1-888-742-5625 and tell us the problem, and we may be able to help you adjust your clock. If you cannot get the clock working, you may send it to Hermle Black Forest Clocks in Virginia for warranty service. The clock must be sent properly packed in its original packing.

Sample Hermle Clock Warranty

Limited Warranty - United States and Canada

Hermle makes the following limited warranties. These limited warranties extend to the original consumer purchaser or any person receiving this product as a gift from the original consumer purchaser and to no other purchaser or transferee (the "Consumer"). Hermle warrants to the consumer that this product will be free of defect in material and workmanship for a period of two years from the date of the original retail purchase. The obligation of Hermle under this limited warranty is limited to repair or replacement (at Hermle's option) of this product. A return authorization number is required from Hermle prior to the return of any product to Hermle. Please call (434) 946-7751 for return authorization number.

For warranty repair, please send this product, a copy of this limited warranty, your return authorization number, the seller's name, a sales receipt showing the date of purchase, a written description of the problem, your address and $10.00 to cover the cost of handling and postage to:

Hermle Attention: Warranty Repair 340 Industrial Park Drive Amherst, Virginia 24521

Clocks returned must be returned within the original carton to eliminate damage during the return transportation.

ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANY WARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER WITH RESPECT TO THEREPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS.

IN NO EVENT SHALL HERMLE BE LIABLE FOR AN INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary by state or province.

(Bill's Clockworks note: The above is a sample of the Hermle printed warranty. You must enclose a photocopy of your original warranty when you send a clock to Hermle for warranty repair or replacement. Do not send your clock to Bill's Clockworks for warranty service.)

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