If your new clock (purchased from Bill's Clockworks) is not operating properly, please e-mail us or phone us a 1-888-742-5625 and tell us the problem, and we may be able to help you adjust the clock. Most problems with a new clock relate to adjusting the beat and the chimes and need to be adjusted by the owner.
Most of our clocks carry a two or three year warranty. A few clocks carry a one year warranty. The description of each clock gives the length of its warranty.
(Bill's Clockworks note: This is a typical Hermle warranty - see the paperwork with your clock if you need service.)
Hermle makes the following limited warranties. These limited warranties extend to the original consumer purchaser or any person receiving this product as a gift from the original consumer purchaser and to no other purchaser or transferee (the "Consumer"). Hermle warrants to the Consumer that this product will be free of defects in material and workmanship for a period of three years from the date of the original retail purchase or five years from the date of manufacture, whichever date occurs first. All wood components and glass are covered by a limited one-year warranty from date of sale under normal use. The obligation of Hermle under this limited warranty is limited to repair or replacement, at Hermle's discretion, of this product. All warranty repairs must be brought to the point of sale and all products must be returned within the original carton to eliminate damage during return transportation. Exclusions to this limited warranty are unauthorized repairs, mishandling of the product, abuse and/or misuse of the product, modifications to the product/components, damage to the products and/or its components, damage beyond regular use, damage by environmental situations and/or changes of climate, transportation damage, accidents, or any acts by God.
ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANY WARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER WITH RESPECT TO THEREPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS.
IN NO EVENT SHALL HERMLE BE LIABLE FOR AN INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary by state or province.
Hermle Black Forest Clocks